Privacy Policy

Privacy Policy

Introduction

Welcome to https://leak-detection-specialist.vibereports.co.uk (hereafter referred to as “Leak Detection Specialist” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors, users, and subscribers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://leak-detection-specialist.vibereports.co.uk
  • All applications, software, and services offered under the Leak Detection Specialist brand
  • Any interactive features or tools on our platforms
  • Links to third-party sites or services within our website (please note that this policy does not extend to their practices)

Processing Activities

This Privacy Policy outlines our procedures for data collection and usage when you:

  • Utilize our applications, software, or services as an authorized user
  • Access and interact with our websites, including browsing, searching, or downloading content
  • Communicate with us via email, phone, SMS, or other channels, such as newsletters, support tickets, or feedback forms

Personal Data Collection

We collect various categories of personal data to provide and improve our services. The types of information we gather include:

Account and Profile Information:

  • User names or unique identifiers
  • Contact details (email address, phone number)
  • Address for mailing or location-based services

Payment and Financial Data:

  • Payment card information, billing addresses, and transaction history
  • Bank account details, where used for direct payments or refunds
  • Invoicing and accounting records

Purchase and Order Information:

  • Product/service purchases, including quantities and pricing
  • Order tracking data
  • Delivery and shipping addresses

Mobile Device Identifiers:

  • Unique device identifiers (UDIDs) or advertising IDs
  • Device type and operating system
  • Location data from mobile devices (with user consent)

Location Data:

  • GPS coordinates and location services data
  • Information about the region or city you are located in

Feedback and Communication:

  • Responses to surveys, feedback forms, or reviews
  • Content you submit when using our interactive features
  • Email communications with our support team

Social Media Interaction:

  • User information shared through social media integration (with user consent)
  • Publicly available data from social media platforms

Product Engagement Data:

  • Information on how you interact with our products, including usage patterns and preferences
  • Feedback provided about our features or performance

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance your experience and gather analytics. These technologies collect information in different ways:

  • Strictly Necessary: These cookies enable core functionalities like logging in, navigating, and making purchases.
  • Preference and Customization: They remember user preferences, language choices, and website settings to provide a personalized experience.
  • Analytics: Used to track visitor behavior on our sites, understand trends, and measure the effectiveness of our content and campaigns.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Data Retention and Deletion

We follow strict data retention policies in compliance with applicable laws and industry standards. The period for which we store personal data depends on the purpose for its collection:

  • Essential Business Needs: We retain data as long as it is necessary to fulfill the purposes for which it was collected, such as providing services, resolving disputes, or enforcing our terms of service.
  • Legal Obligations: In certain cases, we may be required by law to keep records for a specific period, including tax, employment, and health information.
  • User Consent and Preferences: Personal data related to user profiles, preferences, and marketing communications is retained until you withdraw your consent or request its deletion.

Once the retention period expires or when requested, we securely delete or anonymize the data to prevent further identification.

Security Measures

We prioritize the security of your personal data and implement robust measures to protect it from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption for data in transit and at rest to safeguard sensitive information.
  • Secure Third-Party Processing: Our trusted partners and service providers are bound by strict confidentiality agreements and adhere to high security standards.
  • Access Controls: Only authorized personnel have access to personal data, and they are required to maintain its secrecy.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18 (or a lower age as defined by local law). If we learn that we have collected such information, we will take steps to delete it promptly.

Your Rights and Choices

Depending on your location, you are entitled to various rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): In certain circumstances, request the deletion of your data.
  • Restriction: Limit our processing of your data under specific conditions.
  • Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Object or Withdraw Consent: Object to or withdraw consent for the processing of your data at any time.
  • Non-Discrimination: You have the right not to be discriminated against for refusing to provide personal data or withdrawing consent.

To exercise these rights, please contact our Data Privacy Team using the details provided below. We will respond to your requests as quickly as possible and within the legal timeframe.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective immediately upon posting on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

For any questions, concerns, or requests regarding privacy, data protection, or this policy, please contact us:

We are dedicated to maintaining a transparent and responsible approach to data management. Your trust in us is invaluable, and we strive to ensure your privacy is protected at all times.